CallScribe

Terms of Service

Effective Date: April 2, 2026

Last Updated: April 2, 2026

These Terms of Service ("Terms") form a legal agreement between you and App Empire LLC, a California limited liability company, doing business as CallScribe ("CallScribe," "we," "us," or "our") governing your access to and use of the CallScribe websites, applications, APIs, and related services (collectively, the "Service").

By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" includes both you and that organization.

1. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use the Service. The Service is intended for users located in the United States and for U.S.-based use cases unless we expressly state otherwise.

2. The Service

CallScribe provides AI-enabled call handling and related features, which may include call answering, call routing, transcription, summarization, messaging, workflow automation, analytics, and related functionality.

The Service may change over time. We may add, modify, suspend, or discontinue features at any time, including to improve the Service, address security or legal issues, or reflect changes in third-party dependencies.

3. Accounts and Security

You may need an account to use some or all of the Service. You agree to provide accurate information, keep your account credentials secure, and promptly notify us if you believe your account has been accessed without authorization.

You are responsible for all activity that occurs under your account, except to the extent caused by our own breach of these Terms or failure to use reasonable security measures.

4. Business Use; Your Responsibility for Call Compliance

CallScribe is a communications and AI tooling platform. You are responsible for how you use it.

You agree that, before using the Service to record, transcribe, analyze, summarize, or otherwise process calls or messages, you will provide all notices and obtain all consents required by applicable law, regulation, contract, or industry rule, including call recording, monitoring, AI participation, and privacy disclosures.

You are also responsible for:

  • the lawfulness of the phone numbers, contacts, prompts, scripts, workflows, and content you submit or configure;
  • complying with telemarketing, calling, texting, privacy, and consumer protection laws applicable to your use case;
  • ensuring that your use of the Service does not violate any duty of confidentiality, employment policy, or contractual restriction.

We are not your law firm, compliance department, or telecom counsel, and the Service does not guarantee that your workflows are legally compliant.

5. No Emergency or High-Risk Use

The Service is not a replacement for emergency services and must not be used for emergency response, 911 dispatch, life-support, or other high-risk activities where errors, outages, latency, or incorrect output could lead to death, personal injury, or significant property or environmental damage.

The Service is also not intended for use cases subject to specialized regulatory regimes such as HIPAA, GLBA, FERPA, or similar requirements unless we expressly agree in writing.

6. Customer Content

"Customer Content" means any data, content, call audio, transcripts, prompts, phone numbers, contact details, messages, documents, or other material that you or your users submit to or process through the Service.

You retain ownership of your Customer Content. You grant CallScribe a non-exclusive, worldwide, limited license to host, store, reproduce, modify, transmit, and otherwise process Customer Content solely as necessary to:

  1. provide, maintain, secure, and support the Service;
  2. troubleshoot, prevent abuse, and enforce these Terms;
  3. comply with law; and
  4. improve Service performance using aggregated or de-identified information.

You represent and warrant that you have all rights, permissions, and consents needed for Customer Content and for our processing of it as described in these Terms and our Privacy Policy.

7. AI Features and Output

The Service uses automated systems and AI features. Outputs may be incomplete, inaccurate, or inappropriate and should be reviewed before you rely on them in legal, financial, medical, employment, safety, or other high-stakes contexts.

You are responsible for reviewing and validating outputs before acting on them or communicating them to third parties.

We do not use your Customer Content to train generalized AI models for other customers or unrelated third-party products, except as you expressly direct or separately agree.

8. Acceptable Use

You may not use the Service to:

  • break the law or encourage unlawful conduct;
  • record or monitor communications without required notice or consent;
  • send spam, illegal robocalls, or unlawful telemarketing communications;
  • impersonate another person or entity in a deceptive or fraudulent way;
  • harass, threaten, stalk, exploit, or harm others;
  • process data you do not have the right to process;
  • probe, scan, reverse engineer, interfere with, or disrupt the Service except as permitted by applicable law;
  • access or use the Service to build a competing product using our confidential or non-public features;
  • bypass usage limits, authentication, or security controls.

We may suspend or terminate access for conduct we reasonably believe violates these Terms, creates security risk, exposes us or others to liability, or threatens the integrity of the Service.

9. Third-Party Services

The Service may depend on or interoperate with third-party services such as telecom providers, cloud infrastructure, AI model providers, payment processors, email/SMS vendors, and identity or authentication providers. We are not responsible for outages, failures, delays, or policy changes caused by third-party services.

10. Fees, Billing, and Auto-Renewal

Some parts of the Service require payment. You agree to pay applicable fees, taxes, and other charges described at checkout or in your order flow.

Subscriptions automatically renew until canceled unless your order page or plan terms state otherwise. By purchasing a subscription, you authorize recurring charges to your selected payment method at the applicable interval until cancellation.

You may cancel at any time through callscribe.co/settings/billing or by contacting us at billing@callscribe.co. Cancellation will take effect at the end of the then-current billing period unless we state otherwise.

We may change pricing, plans, or packaging prospectively. If we materially change your subscription pricing or billing terms, we will provide advance notice as required by law.

11. Beta Features

We may label some features as beta, pilot, preview, or similar. Those features may be incomplete, unavailable, or changed without notice and may be offered "as is" with reduced support.

12. Intellectual Property

The Service, including its software, interfaces, branding, designs, documentation, and underlying technology, is owned by CallScribe or its licensors and is protected by intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes.

13. Feedback

If you provide ideas, suggestions, or feedback, we may use them without restriction or compensation to you, and you grant us any rights reasonably necessary to do so.

14. Suspension and Termination

You may stop using the Service at any time. We may suspend or terminate your access immediately if:

  • you materially breach these Terms;
  • payment is overdue;
  • we reasonably believe your use is unlawful or harmful;
  • continued access creates security, legal, or reputational risk.

Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination will survive, including payment obligations, ownership, disclaimers, limits of liability, indemnity, and dispute provisions.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLSCRIBE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

WE DO NOT WARRANT THAT CALL OUTPUTS, TRANSCRIPTS, SUMMARIES, CLASSIFICATIONS, OR OTHER AI-GENERATED RESULTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR USE CASE.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  1. CALLSCRIBE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION.
  2. CALLSCRIBE'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
    • THE AMOUNTS YOU PAID TO CALLSCRIBE FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
    • USD $100.

Nothing in these Terms limits liability that cannot be limited under applicable law.

17. Indemnification

You will defend, indemnify, and hold harmless CallScribe and its officers, directors, employees, and agents from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • your Customer Content;
  • your use of the Service;
  • your violation of these Terms; or
  • your violation of law or third-party rights, including privacy, publicity, or intellectual property rights.

18. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in San Francisco County, California, except where applicable law requires otherwise. You and CallScribe consent to personal jurisdiction in those courts.

19. Changes to These Terms

We may update these Terms from time to time. If we make a material change, we will post the updated Terms and update the "Last Updated" date. Where required, we will provide additional notice. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the revised Terms.

20. Contact Information

CallScribe
App Empire LLC
App Empire LLC, San Francisco, CA
legal@appirellc.com
privacy@appirellc.com
support@callscribe.co